Privacy Policy

This Privacy Policy describes how Juhas Digital Services s.r.o. (“we”, “us”) processes personal data when you use the MyOracula website and services (the “Service”), including the Oracula experience, Love Oracle quiz, and related features.

1. Data controller

The controller of your personal data is:
Juhas Digital Services s.r.o.
Sukennicka 1, Bratislava 82109, Slovakia
Email: oracula@myoracula.com

2. Data we collect

Depending on how you use the Service, we may process:

• Quiz and reading content. Answers you submit in flows such as the Love Oracle quiz, free-text you provide for readings, and generated reading or teaser content associated with your session.
• Contact details. Email address if you choose to provide it (for example to receive a reading or updates).
• Payment-related data. When you make a purchase, our payment provider (for example Stripe) processes payment details. We typically receive limited payment metadata (such as payment status, amount, currency, and identifiers needed to fulfil the transaction)—not your full card number.
• Marketing attribution. UTM parameters, referrer information, or similar data that help us understand how visitors find the Service.
• Technical and usage data. IP address, browser type, device information, approximate location derived from IP, timestamps, pages viewed, and events sent to our analytics tools.
• Support communications. Information you send us when you contact oracula@myoracula.com.

3. How we use your data

We use personal data to:

• Provide, operate, and improve the Service and personalised readings;
• Process payments and prevent fraud;
• Send service-related messages (for example confirmations or delivery of content you requested);
• Analyse usage, troubleshoot issues, and measure the effectiveness of our product and marketing;
• Comply with legal obligations and enforce our terms.

4. Legal bases (EEA/UK)

Where GDPR applies, we rely on one or more of the following:

• Contract — processing necessary to provide the Service you request (for example generating a reading or completing a purchase).
• Legitimate interests — for example improving the Service, security, fraud prevention, analytics in line with your expectations, and attribution measurement, balanced against your rights.
• Consent — where required for certain cookies or marketing communications; you may withdraw consent at any time.
• Legal obligation — where the law requires us to retain or disclose information.

5. Sharing with processors

We use trusted service providers who process data on our instructions. These may include hosting and infrastructure (for example cloud or server providers), database and backend services, payment processing (for example Stripe), email delivery, and analytics (for example Google Analytics). We choose providers with appropriate safeguards and limit access to what they need to perform their services.

6. International transfers

Some providers may be located outside the European Economic Area. Where we transfer personal data to countries not recognised as adequate, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms as required by applicable law.

7. Retention

We keep personal data only as long as necessary for the purposes described above, including legal, accounting, and reporting requirements. Retention periods vary depending on the type of data and whether you have an ongoing relationship with us. When data is no longer needed, we delete or anonymise it.

8. Your rights

Depending on your location, you may have the right to access, rectify, erase, restrict processing of, or export your personal data, and to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise your rights, contact us at oracula@myoracula.com. We will respond within the timeframes required by law.

9. Security

We implement technical and organisational measures designed to protect personal data against unauthorised access, loss, or alteration. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords where applicable and to protect your devices.

10. Children

The Service is not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take appropriate steps to delete it.

11. Changes

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Service or by email where appropriate.

12. Contact

Questions about this policy: oracula@myoracula.com
For cookie-specific information, see our Cookie Policy.